How I use Report It! information
Last updated: 30 September 2026 (version 3). This notice covers reports sent through the Report It! website and iPhone app.
Who is responsible
I am Jonathan Purle. I run Report It! as part of my elected-councillor casework and am responsible for deciding how the report information is used. You can contact me at jp@purle.uk or on 01953 879420.
What I collect and why
A report includes your name and email address, an optional phone number, your description of the problem, its written or map location, and any photos you choose to add. I use these details to acknowledge your report, check and follow up the problem, contact you if more information is needed, and, where appropriate, refer it to the body that can deal with it. The report reference and private status link let you check its progress. When you send a report, I also record the IP address seen by my web server, linked privately to that submission, to help identify repeated false reports or other misuse. I do not use IP addresses to infer political views or for campaign marketing. The website and iPhone service also record recent request times to limit misuse. My hosting provider may hold ordinary server access logs.
The legal basis for handling these reports as elected-councillor casework is the performance of a task in the public interest (UK GDPR Article 6(1)(e)). Please avoid including other people's personal or sensitive details unless they are necessary to explain the problem.
What other people can see
A report is private when received. Before accepting it for public display, I review its wording, location and photos. If I publish the report, other people can see its reviewed summary, approximate location, category, progress status and photos on the local reports map or list. Public photos are processed copies with their embedded metadata removed; the original uploads stay in the private case record. Your name, email address, phone number, IP address and private notes are not shown. I may withhold or remove a photo or other public material if it should not be displayed. Please avoid including identifiable people or private details in photos you send.
Who receives information
Report It! is powered by PurleCRM, which stores and helps manage the reports. Website, database and email providers process information needed to run the service. Where a report needs action by a council, utility or other responsible body, I may share the information needed to identify and deal with the problem. I do not use a Report It! submission as permission to send campaign marketing.
If you use the map, your device may contact mapping or address-lookup services with the point or postcode needed for the lookup. You can describe the location in words instead.
How long I keep it
I normally erase the IP address linked to a report 12 months after it was submitted. If I am investigating suspected misuse, I may keep it for a documented, limited further period and erase it when that period ends. I keep private report details and original photos while the report is being handled. After closure, I review them at least annually and erase them when they are no longer needed for the casework. I also review published summaries and photos and remove or update them when they are no longer useful or accurate.
Your choices and rights
You can ask me for a copy of your personal information or to correct it. You can also ask for it to be erased or restricted, and you can object to its use; these rights apply according to the circumstances and the law. Email jp@purle.uk with your report reference if you have it. You can complain to the Information Commissioner's Office.